Privacy Policy

ST.PT Coaching ("we", "us", or "our") is a coaching business operated as a sole trader. We provide online coaching and one-to-one coaching from Fitness Factory Leicester, Tara House, Hilltop Rd, Leicester LE5 1TT, and to clients online across the UK.

For privacy-related questions, contact us at [email protected].

We may collect and process the following types of personal information:

We use your personal information to:

• Respond to enquiries and arrange consultations
• Provide, manage, and improve our coaching services
• Create and adjust your training and nutrition programmes
• Review progress, deliver check-ins, and give coaching feedback
• Manage your account and communicate with you about your coaching
• Process payments and manage billing for coaching services
• Keep our website secure and improve how it works
• Comply with legal and regulatory obligations

We do not sell your personal information. We only use it for the purposes described in this policy.

Under UK data protection law, we rely on the following legal bases depending on the situation:

• Contract: to provide coaching services you have signed up for, manage your account, and process payments
• Legitimate interests: to respond to enquiries, improve our services, keep our website secure, and run our business in a way you would reasonably expect
• Consent: where required, for example if you agree to the use of progress photos or testimonials on our website or marketing materials
• Legal obligation: where we need to keep certain records or comply with applicable law

• Enquiry information: kept for as long as needed to respond and follow up, then deleted or anonymised unless you become a client
• Active client data: kept for the duration of your coaching and for a reasonable period afterwards so we can support any follow-up or account queries
• Closed accounts: coaching records may be kept for up to 6 years where needed for legal, tax, or dispute-resolution purposes, then securely deleted or anonymised
• Payment records: kept as long as required for accounting and tax purposes

We may share your information only where necessary and only with trusted service providers who help us run our business, such as:

• Payment processing providers (including Stripe for online coaching subscriptions and Direct Debit collections where used)
• Website hosting, email, and IT service providers
• Coaching and client-management tools used to deliver your programme

These providers may only use your data to perform services on our behalf and must protect it appropriately. We may also disclose information if required by law or to protect our legal rights.

Our website uses cookies and similar technologies to:

• Keep you signed in to your client account
• Remember basic preferences and maintain site security
• Understand how visitors use the site so we can improve it

Essential cookies are needed for the site to work properly. Where optional analytics cookies are used, they help us understand traffic and usage in aggregate form. You can control cookies through your browser settings, though disabling essential cookies may affect how the site functions.

Under UK GDPR, you have the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information in certain circumstances
• Ask us to restrict or object to certain processing
• Request a copy of your information in a portable format where applicable
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, email [email protected]. We may need to verify your identity before responding.

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your data has been handled improperly. Visit ico.org.uk for details.

We take reasonable technical and organisational steps to protect your personal information against unauthorised access, loss, misuse, or alteration. This includes secure account access, limited access to client data, and using reputable service providers. No method of transmission over the internet is completely secure, but we work to safeguard your information appropriately.

Your information is primarily processed within the United Kingdom. If any of our service providers process data outside the UK, we ensure appropriate safeguards are in place as required by UK data protection law.

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Significant changes may also be communicated by email or through the website where appropriate.

For any privacy questions or requests relating to your personal data, contact ST.PT Coaching at [email protected].